Refund policy

Thank you for shopping with H&S Beauty Care. We want to ensure you feel confident and safe when buying from us. Please review our return and refund guidelines below.

Return Window

You may request a return within 30 days of receiving your order.

To start a return, please contact us at info@hsbeautyandpersonalcare.com.

Beauty & Skincare Products (Important)

Due to hygiene and safety standards, beauty and personal-care products can only be returned if they are:

Completely unopened
Unused
Still sealed in original packaging

Once the seal is broken or the item is opened, it cannot be returned.

Defective Items

If you open a product and discover a manufacturing defect (such as leakage, a damaged seal, or contamination), email us with a photo right away. After verification, we will offer a replacement or refund.

Non-Returnable Items

We cannot accept returns for the following:

Opened or unsealed beauty and personal-care items
Custom or personalized products
Gift cards
Clearance or final-sale items
Hazardous or flammable items

Exchanges

If you want a different item, the process is simple:

Return the unopened item once it is approved.
After we receive it, we will issue your refund.
You may place a new order for the item you prefer.

European Union Orders

Customers in the EU have 14 days to return unopened items according to EU consumer laws. Items must be unused, sealed, and in their original condition.